IT Security Blog

What is Zscaler: An overview

Written by Thomas Abegglen | Mar 27, 2026 10:36:22 AM

If you are looking for a powerful solution for your cloud security, sooner or later you will come across the name Zscaler. But what is Zscaler? Generally speaking, it's a cloud-based security service that helps companies protect themselves against threats on the internet and manage their data traffic efficiently and securely. Instead of setting up traditional hardware solutions in your data center, Zscaler gives you access to a global infrastructure that works on the principle of "security as a service".

Background: Why Zscaler was created

Conventional IT security concepts often rely on a central firewall in your own network. Everything that goes to or comes from the company via the Internet is routed through this firewall. This used to be relatively easy to implement when all employees and applications were still located in the same company network. Today, however, we use a large number of cloud applications and have remote teams and mobile devices. This is where Zscaler comes into play: instead of managing complicated hardware solutions, you can handle all security functions via a cloud-based service.

What is Zscaler and what do you do with it?

You may be wondering: What is Zscaler and what do you do with it? Zscaler is not a single hardware component, but rather a comprehensive security and network platform. It monitors and filters data packets in the cloud, checks content for malware or unwanted activity and can thus capture and analyze all data traffic - without you having to operate your own servers or gateways. The advantage is that you can use the cloud-based security solutions worldwide, regardless of where your employees are currently working.

Zero Trust and SASE: new security strategies

The terms Zero Trust and SASE (Secure Access Service Edge) are frequently encountered in modern security architectures. Zero Trust means that no connection or application is blindly trusted unless it has been explicitly validated. SASE, in turn, describes an architectural model that combines network connectivity and security functions in the cloud. Zscaler is a leading platform in this area and is considered a pioneer of the Zero Trust principle, as data traffic is checked and authorized directly in the cloud.

Zscaler as a VPN alternative

You may already be using traditional VPN solutions (Virtual Private Network) to enable your employees to access the company network remotely. However, traditional VPNs can have disadvantages in terms of performance and security monitoring. Zscaler offers a convincing VPN alternative here by not first routing the data traffic through your local data center, but checking it directly in the cloud. This relieves the load on your network, increases performance and reduces the administrative effort for your own VPN infrastructure.

Building blocks of Zscaler

Zscaler Internet Access (ZIA)

Many people ask: What is ZIA Zscaler? Or what is ZIA in Zscaler? - ZIA stands for Zscaler Internet Access. All data traffic that goes to the public Internet is routed through the Zscaler cloud and checked. Think of it as a globally available firewall that filters all web requests for malicious content or unwanted URLs. This solution is often referred to as a Secure Web Gateway (SWG) because it centrally monitors your web traffic.

Zscaler Private Access (ZPA)

Zscaler Private Access (ZPA) gives you and your team secure access to internal applications - without the need for a traditional VPN connection. But what is the Zscaler program? ZPA could be taken to mean ZPA in general, as it regulates access to internally hosted applications. You only grant access to those users who really need it. The zero-trust concept is at the forefront here: each device and each application is checked individually instead of trusting the entire network without restriction.

Zscaler Advanced Threat Protection

You may have asked yourself: What is Zscaler Advanced Threat Protection? It's additional security features specifically designed to detect and defend against advanced threats such as zero-day exploits, ransomware and other malware. These components are part of the Zscaler Cloud and can be added on demand.

Zscaler Cloud Portal

Also important is the Zscaler Cloud Portal, which you can use to make all settings, define policies or call up reports. It serves as a central location from which you can manage the cloud security of your entire company. This gives you a comprehensive overview of how your data traffic is controlled and protected.

What is the Zscaler service?

When talking about the Zscaler service, some people initially think of a single application. However, the service actually offers a comprehensive portfolio of security and network functions that can cover everything from protecting your Internet access to securing private applications. Zscaler's global cloud infrastructure is always the foundation.

What is the Zscaler app?

The Zscaler app allows your end devices to be routed smoothly through Zscaler's cloud filters and security mechanisms. This is installed on laptops or smartphones and forwards encrypted data traffic to the Zscaler cloud. For you as a user, this usually runs unnoticed in the background. This is one of the reasons why Zscaler is popular in many companies: no more manual connections or constant changes to settings are required.

Web gateway security: The heart of Zscaler

Web gateway security is at the heart of the Zscaler solution. Whereas in the past you often used hardware proxies or firewalls in your own network, Zscaler offers a cloud-based Secure Web Gateway (SWG) that is accessible around the globe. There, your data traffic is analyzed, filtered and, if necessary, blocked. This takes place in Zscaler's global data centers, so you benefit from a highly available and scalable infrastructure without having to make large investments in your own hardware.

What is GRE in Zscaler?

You may have also encountered the question: What is GRE in Zscaler? GRE stands for Generic Routing Encapsulation, a tunnel protocol that can be used to route enterprise traffic from your SD-WAN or Wan-Edge to the Zscaler cloud. This allows you to filter all (web) traffic going to the Internet with Zscaler's cloud firewall and the Zscaler proxy. You no longer need a proxy on site but use the Zscaler Cloud to filter traffic.

Possible uses and advantages

- Scalability: Zscaler adapts flexibly to the size of your company.
- Location independence: You benefit from identical security functions, regardless of where your employees work.
- Cost efficiency: You avoid high acquisition costs for hardware and usually only pay for what you actually use.
- Up-to-date: patches and updates are applied automatically in the cloud so that your company always has the latest protection.
- Zero Trust: Every connection is checked before access is granted.

Tips for implementation

  1. Analyze your needs: Consider which parts of your traffic need to be protected and whether, for example, you only need a Secure Web Gateway or additional access to internal applications via Zscaler Private Access.
  2. Integration into existing systems: Check how Zscaler can be integrated into your existing IT landscape. A proxy entry is often sufficient, sometimes a GRE tunnel makes sense.
  3. Define guidelines: Specify which web content is filtered and which people are allowed to access certain applications.
  4. Employee training: Make your team aware of the Zero Trust architecture and explain how the Zscaler app works.
  5. Continuous monitoring: Use the Zscaler cloud portal to view reports and ensure your policies are working.

Conclusion and outlook

Zscaler is an extremely powerful solution to elevate your enterprise IT to modern cloud security standards. The combination of Zero Trust, SASE and advanced filtering mechanisms makes the platform attractive to many organizations. Thanks to web gateway security with Zscaler Internet Access (ZIA) and segmented access to internal company resources with Zscaler Private Access (ZPA), this security service offers an extremely modern alternative to traditional VPN and firewall systems.