Managed Security Services
We don't to Microsoft all in one bullshit, because we don't know better.
We build best of breed, state of the art, highly integrated & simplified cloud security infrastructure. On demand as managed service.
Together with our partners: Zscaler, CrowdStrike, Rubrik, Wiz, Proofpoint, Mimecast, Cloudflare, Keeper, Fortinet, and Ubiquiti we protect you while your focus is on winning your competition.
Do you lack of in-house resources for your IT-Security?
Think about getting help!
We plan, build and operate all solutions that we resell, so you don't have to scale up internal know-how and complexity.
We ensure best architecture, integration and of course: A service that really puts the customer into the center.
And we know: We might be nerdy - But we are very good in what we do.
Simple get what you need
You're looking for a specific technology or solution—and want it planned, implemented, or operated without the complexity, but with top-tier architecture?
We support you exactly the way you need:
- Get a consulting hour bundle you can use on demand
- Get a full integration followed by a handover to your internal IT
- Get a careless fully managed service
Managed Service Options
Every customer is different. That's why we provide three different service levels to our customers for every technology we build. Weather you want co-managed service where you can do the most things yourself or you decide for a completely managed, zero touch service that we operate for you: We enable it all.
| Overview & SLAs | Basic | Business | Premium |
| Target audiences | Companies that wish to keep monthly costs as low as possible. | Companies that wish predictable operational costs for standard inquiries. | Companies that want their infrastructure with a fixed, all-inclusive price. |
| Business hours | 08:00–18:00 (workdays) | 08:00–18:00 (workdays) | 08:00–18:00 (workdays) |
| Surcharges | 25% Outside business hours 50% on Sundays and public holidays |
25% Outside business hours 50% on Sundays and public holidays |
25% Outside business hours 50% on Sundays and public holidays |
| 24/7 hotline for P1 incidents | Not included | Not included | Included |
| Incidents | |||
| Incident Management | Included | Included | Included |
| Incident response time for Business hours | P1: 30 mins for Business hours P2: 2 hours for Business hours P3: 12 hours for Business hours P4: 24 hours for Business hours |
P1: 30 mins for Business hours P2: 2 hours for Business hours P3: 12 hours for Business hours P4: 24 hours for Business hours |
P1: 30 mins P2: 2 hours for Business hours P3: 12 hours for Business hours P4: 24 hours for Business hours |
| Emergency Changes in relation to P1 Incident that are urgently needed used to P1. | Included throughout business hours | Included throughout business hours | Included |
| Changes | |||
| Standard Changes during Support hours | Not Included | Included | Included |
| Implementation time (after receiving all necessary information) | within 3 business days | within 3 business days | within 3 business days |
| Normal Changes during Support hours | Not Included | Not Included | Included |
| Updates & patches (where recommended by Provider) | Not Included | Included | Included |
| Projects & Consulting | |||
| Projects & Consulting |
Not Included Paid hourly if requested by customer. |
Not Included Paid hourly if requested by customer. |
Not Included Paid hourly if requested by customer. |
Why Rheintec's Managed Security Services?
Our Compliance and Policy Conformity service ensures your infrastructure fully aligns with critical standards like NIS2, DORA, and ISO 27001—keeping you confidently compliant, secure, and always audit-ready.
We never settle—our Continuous Improvement process proactively enhances your IT infrastructure, delivering better performance, greater efficiency, and maximum reliability, so your business always stays ahead.
Our infrastructure is built with Business Continuity in mind—through proven processes, redundancy, and smart design, we ensure your services stay up and running, even when the unexpected happens.
When changes happen, our Change Management experts personally guide you through every step—ensuring smooth transitions, zero surprises, and minimal disruption, so your business can confidently keep moving forward.
We seamlessly integrate your entire infrastructure into your Identity Provider (IdP), leveraging advanced Role-Based Access Control (RBAC) models—so your users get smooth, secure access exactly where they need it, and your business stays protected.
We keep an eye on the provided infrastructure and react instantly, when components fail. On demand, we do that 24/7.
If your infrastructure runs into trouble, our Incident Management experts step in personally, handling the situation from start to finish with care and speed—so you experience exceptional service and minimal disruption.
Stay secure and stress-free—our Patch Management proactively keeps your systems up-to-date, stable, and protected, letting you enjoy smooth operations without lifting a finger.
Schedule your free consultation today
Protect your digital assets with our comprehensive web security services. Schedule a meeting today to discuss how we can safeguard your organization.